Privacy Policy

1. Data Controller

Mahalo Ventures, headquartered at Av. Padre Cacique, 2703, Porto Alegre, RS, Brazil, 90810-240 ("we", "us"), is the data controller responsible for the processing of personal data collected through this website (mahalo.com.vc).

2. Data We Collect

We collect minimal data necessary for the operation of this website:

• Server logs: IP address, browser type, pages visited, timestamps. Automatically collected by our hosting provider for security and performance.
• Cookies: A single cookie (lang_pref) to remember your language preference. No tracking cookies, no third-party cookies.
• Contact information: Only when you voluntarily contact us via email, phone, or WhatsApp.
• WhatsApp messaging: When you send a message to our WhatsApp business number (+55 51 4042-0520), we collect your WhatsApp phone number, the name registered on your WhatsApp profile, and the content of the messages you send. If you choose to provide it, we also collect your email address and company name. Your messages are handled by an automated assistant.

3. How We Use Your Data

• To operate and improve this website
• To respond to inquiries you submit
• To operate our automated WhatsApp assistant, answer your questions, qualify inquiries, and follow up with you
• To comply with legal obligations

4. Third-Party Services

• Google Fonts: Loaded from Google servers. Subject to Google's Privacy Policy.
• WhatsApp Business Platform (Meta Platforms Ireland Limited): We use it to receive and send messages on our business number; your messages are transmitted and processed by Meta under WhatsApp's Privacy Policy.
• Artificial-intelligence providers: To generate the assistant's replies, the content of your messages may be sent to third-party AI providers (such as OpenAI) for the sole purpose of producing a response.

5. Data Retention

Server logs are retained for up to 90 days. Contact inquiries are retained as long as necessary for the business relationship. The language preference cookie expires after 1 year. WhatsApp conversation history and the contact details you provide are retained for as long as necessary to assist you and to maintain the business relationship, and may be deleted upon request.

6. Your Rights (LGPD / GDPR)

You have the right to access, correct, delete, or port your personal data. You may also withdraw consent at any time. To exercise these rights, contact us at [email protected].

7. Contact

For privacy-related inquiries: [email protected]